**Emotional Intelligence for Managers - Melbourne**

Emotional Intelligence for Managers Melbourne

The life and times of Jesus: An Adventure Tale with Dr Marcus Clarkson

Course Overview

G'day managers! Working as a consultant to Australian businesses for 25 years, from corner cafes in Fitzroy to high rise towers on Collins Street, I can tell you one thing for sure: technical skills may get you the job, but emotional intelligence will decide whether you succeed in it.

This one day intensive is specifically created for managers like you in Melbourne who want to develop and enhance their emotional intelligence to become more effective leaders. We will take you away from theory and give you practical actions that you can apply to your emphasis right away.

The programme is designed to be interactive with a blend of workshops, case studies and peer learning to give you tools you can get your teeth into, rather than models you can theorise about. Based on current workplace issues and Australian business etiquette, this training will cover what is required when managing diverse teams in our multi cultural working environment.

Learning Outcomes

After completing this course, you will be able to:

Cognitive Outcomes:

Name the four central key aspects of emotional intelligence and describe an experience in the workplace related to each of those components

Become aware of emotional cycles in themselves and their team members

Recognise the relationship between emotional climate and team output

Differentiate between true emotional connection and performative 'empathy' reacts

Practical Outcomes:

Use experience reading techniques to increase the effectiveness of your communication

Be the one who gives feedback in a way that inspires not deter.

Opt for conflict resolution methods that keep relationships intact, while issues are being resolved.

Foster psychological safety and create an environment where teams can communicate freely and honestly.

Behavioural Outcomes:

Show calming emotional self management strategies for nerve wracking situations

Demonstrate active listening abilities to identify deeper needs

Emotional transparency: A model for those in leadership positions

Take lessons in the art of setting boundaries to avoid being used for emotional labour

What You Will Learn

Module 1 Emotional Intelligence in Action: (90 Mins.) Introduction to EQ a.

We begin by dispelling the myths of emotional intelligence and look at why it is now crucial for Australian managers. You'll conduct an applied self assessment and will recognise your emotional leadership style. It contains actual case studies of Melbourne businesses in which lack, or presence, of EI led to team success or failure.

Module 2: Reading the Room, Emotional Awareness Skills (75 mins)

Train yourself to interpret the emotional messages your coworkers are giving through body signals, tones and patterns of behaviour. We'll practice learning to see when an "I'm fine" really means something isn't fine, and learn techniques to make our communities safe spaces where people feel welcome to voice real concerns.

Module 3: Taking Care of Yourself: Your Own Emotional Reactions (60 minutes)

Learn the good, better and best approaches to achieving and keeping an emotional balance during difficult conversations, in crisis moments and around difficult people. You'll practice breathing techniques, cognitive reframing strategies and boundary setting methods that can prevent emotional burnout.

Module 4: Making Great Feedback Work: Emotional Intelligence in Action (90 minutes)

Learn the skill of giving positive constructive feedback that provokes improvement and not defensiveness. We'll role play challenging conversations and prepare ourselves to talk about how to address performance issues while keeping team morale and individual dignity high.

Module 5: Creating Emotionally Intelligent Teams (75 minutes)

Learn ways to build team cultures where we have environments where emotional intelligence can flourish. Practice facilitating healthy conflict resolution, supporting your team members through stress without playing therapist, and identifying signs of emotional labour exploitation before it can wreak havoc on team dynamics.

Module 6: Developing and Implementing the Plan (30 minutes)

Create your own plan to apply emotional intelligence in the way that's most professional for your workplace and in your role. You'll also recognise barriers you may face, create accountability, and plan for how you can continue developing your Emotional Intelligence before and after the training.

Course Format and Materials

The program combines:

Hands on workshops with immediate application opportunities

Discussion in small groups and peer learning

CoalFace: Video based analysis of workplace emotional dynamics

Tools to use on the job and bring home including pocket guides and self assessmnet resources

Follow up email support the first 30 days after training

Summary

This course converts theoretical emotional intelligence ideas into management skillsets you can apply on day 1. You won't learn about emotional intelligence, but experience it with practical exercises, real workplace situations, and opportunities to apply immediately.

You'll go away believing you can read the emotional undercurrent, respond with rigour to wherever your team is and create the type of place where people are eager to contribute their all. And most importantly, you'll also find that management is much less stressful when you work with emotions, rather than against them.

It is an investment in training whose value is realised at once by the improved team communication, less conflict and increase in employee engagement. Your teammates will take notice, and you'll be asking yourself why nobody taught you this before.